Purchasing conditions

[vc_row][vc_column][vc_column_text]These General Purchase Conditions (hereinafter, CGC), will apply to the online store www.castillodecanena.com, owned by the company CASTILLO DE CANENA OLIVE JUICE, S.L., (hereinafter, “THE SELLER”), with CIF number B23514623, with registered office at c/ Remedios, 4, 23420 Canena, JAEN. It is registered in the Mercantile Registry of Jaén, Volume 352, Folio 139, Page J.13.166.


For the purposes of these CGC, it is understood as:

“Client”: Any individual of legal age or legal entity, who holds the status of consumer in accordance with the applicable regulations, and who formalizes an order for products through the Castillo de Canena online store www.castillodecanena.com, once accepted. these GTC.
“Products”: Totality of products offered on the website www.castillodecanena.com.
“Website, platform or online store” Castillo de Canena: the domain castillodecanena.com is owned by the SELLER for the online sale of its products.
“Purchase Form”: Document for formalizing the purchase of the products on the website www.castillodecanena.com.


These CGC regulate the purchase process by the CLIENT of the products offered by the SELLER through the Castillo de Canena online store www.castillodecanena.com, constituting the legal framework that develops said contractual relationship.

Contracting parts.

The SELLER is a merchant whose main activity consists of the sale of olive oils.

The condition of CLIENT will be any natural or legal person who acquires the products offered on the website www.castillodecanena.com, in the terms provided in these GTC.

Order form.

For the online purchase of the products offered on the website www.castillodecanena.com, the CLIENT must formalize the order form established for this purpose.

Once the order form has been completed and the purchase process has been completed, the CUSTOMER will receive an email that will include the products requested, the total price pending payment (taxes and shipping costs included) and the billing and shipping information. Next, the CUSTOMER will receive an email or SMS (depending on the preference set by the buyer on the sales platform) indicating a “bank link” through which the CUSTOMER can make the payment.


The prices applicable to each product include VAT (Value Added Tax), or, where appropriate, the corresponding tax. The amount of the shipping costs, or any other that is applicable, will be indicated to the customer in an itemized manner at the time the order is placed.

The price of transport will be calculated based on the place of delivery, the products purchased and the packaging used for shipment.

Way to pay.

Payment will be made through the “bank link” that the SELLER will send to the BUYER via email or SMS (depending on the preference marked by the buyer on the sales platform). The BUYER must make the payment through this “bank link”. Once this payment is completed, the purchase process will be understood as completed, an essential condition for the formalization and start-up of the order.

The other payment option will be through bank transfer or Bizum.

In no case can payment be made later. Payment will not be accepted through deferred procedures such as cash on delivery or any other different from those allowed by the Seller.

Therefore, and as described in the “Order Formulation” section, the BUYER will receive 2 different communications:

1st. An email with the breakdown of the order after having made the request in the online store www.castillodecanena.com

2nd. And a second communication (by email or SMS, depending on the preference set by the buyer) with a “bank link” to be able to proceed with the payment and with it, to finalize the purchase process.

Product availability and description

Seller’s product and price offers will be valid, unless otherwise specified, at the time of order confirmation.

In the event of unavailability of any product, the Seller will inform the Customer as soon as possible, offering the option of requesting the refund of the sums paid within a maximum period of 14 days or the exchange of the unavailable product for another of interest. .

Despite the care in the description of the products and their photographic representations, their characteristics may be modified, which will be indicated by the Seller at the time of order confirmation.

In the event that at any time a typographical error occurs, at all times beyond the control of the Seller, it will be corrected immediately.


Orders will be prepared by the Seller in packaging

It is closed, resistant and suitable for the contents and the needs of transport.

The products will be delivered anywhere in Peninsular Spain and the Balearic Islands. For the rest of the locations, they must contact the Seller by sending an email to the address: [email protected].


The delivery address of the order will be the one indicated by the client. The billing address and shipping address do not need to match.

The Seller is not responsible for a return due to an error in the address specified by the buyer, or the impossibility of making the delivery at the indicated address, and the Customer must assume, where appropriate, the cost of a new delivery of the order. .

The signing of the delivery note will imply the acceptance by the Client of the delivered products.

Any anomaly, lack of products or damage that occurs during transport must be indicated on the delivery note in the form of detailed reservations and confirmed by email to [email protected], within a period of 5 working days following receipt of the order. .

In the absence of the Customer or the recipient of the order, the carrier will deliver it the next business day.

In general, the order will be delivered by the Seller’s transport provider within approximately 3 to 7 working days from the confirmation of the order and depending on the delivery location, as well as the dates or general situation of the order. transport. However, any order placed after 2:00 p.m. It will be processed the next business day.

All these transport services are external to CASTILLO DE CANENA OLIVE JUICE S.L., so any failure to comply with delivery times or delivery information mentioned is not your responsibility.

The Seller will make every effort to ensure that the shipment is delivered in accordance with the delivery times indicated above.


Return conditions:

The Seller will make changes or refunds of orders according to the procedure described below:

The Client must contact the Seller’s Customer Service by sending an email to [email protected] or by calling +34 953770101 (from 9:30 a.m. to 2:00 p.m., Monday to Friday)

Returns of unsealed items will not be accepted.
The packaging must be in perfect condition and contain all its accessories in order to be returned.

The return of the order must be made by courier to the following address: Autovía del Olivar A316- Exit 20, 23529 Puente del Obispo, Baeza, Jaén.
The price refund will be made in the same way in which the payment was made.

Returns will only be accepted for complete orders, in perfect condition with their original packaging and with a maximum reception time at the Vendor’s facilities within a maximum period of ten (14) working days from receipt of the order.

The refund of the price of the order, with the exception of shipping costs, will be made within fourteen (14) working days from the date of receipt of the order.


Personal data protection:

The Seller, in his capacity as data controller, informs the Customer that he is going to process his data in order to manage the order requested in the online store. The legal basis of the treatment is, mainly, the execution of the contract of sale of the products offered in the online store. The Client’s personal data will not be transferred to third parties, except legal obligation, nor are international transfers of their personal data planned.

In the same way, the client is informed that they can exercise the rights of access, rectification or deletion, as well as other rights as explained in the additional information, being able to consult it through the privacy policy of the website www.castillodecanena. com .


Availability of the products:

If there are incidents regarding its supply or if there are no products in stock, the customer will be informed immediately and the amount of the product or products out of stock will be reimbursed. The Seller will reimburse the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by bank transfer.

Customer Service:

For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:

-Phone: +34 953770101. Customer service hours will be from 9:30 a.m. to 2:00 p.m., Monday through Friday.

-Email: [email protected].

There are complaint forms available to the Client that can be requested at any time through the indicated means.


The Seller agrees

reserves the right to modify these General Conditions of Purchase at any time. No modification will affect orders that are already in progress.


Applicable law and jurisdiction:


These CGC will be governed and interpreted in accordance with the applicable Spanish regulations and, specifically, by the provisions of Law 7/1998, of April 13, on General Contracting Conditions, Royal Legislative Decree 1/2007 by which the Consolidated Text of the General Law for the Defense of Consumers and Users, EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (RGPD), Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

Any dispute arising from the interpretation or execution of these CGC will be submitted to the Courts and Tribunals of Madrid, unless another jurisdiction is established by virtue of current regulations.[/vc_column_text][/vc_column][/vc_row]